A company is a system. The industry you sell to is a system. That industry in turn is part of a bigger system. And it goes on.
Ultimately, everything you are involved in is part of a series of highly interconnected and unpredictable systems.
It is impossible for one human to fully comprehend all aspects of the business they work in.
That is why there are different professions, each specialising in their small piece of the larger system.
Front line sales people are seeing the client’s needs and hearing their complaints..
Line workers see what works or not on the shop floor.
Your suppliers know if you are overly bureaucratic or unnecessarily rigid and legalistic in your dealings.
One of the greatest secrets of success is to let people loose to do what they do best. If you are a control freak then you are your company’s greatest bottleneck, and the greatest problem for future growth.
So, if all your key people are coming to you for decisions, instead of just blaming them, go look in a mirror instead. What are you doing or saying that means that they do not trust their own judgement? What are you doing to support them in their decisions? Are you prepared to let others make mistakes and learn from them?
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