I never cease to be amazed and dismayed when I see a hiring manager show a new start to their desk and then leave them there, expecting them to be fully productive from the first minute.
This mentality is kind of like when you unpack an appliance and plug it in. People aren’t like that!
First, hire people with the right skills and attitude.
Second, accept that they don’t know your business, your systems, the other people or the politics.
Third, bring them up to speed. Deliberately allocate time to talk to them, and be prepared to answer their questions.
Fourth, appreciate good work, and encourage others to work with them too.
Even after all this some people don’t work out, but you need to take the time to bring them up to full productivity.
When people feel trusted to act then they feel valued. Yes, your productivity will drop in the short term, but the company productivity will go up.
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